Support
Need help with one of our apps? Email us at [email protected].
Contact us
Email [email protected] for support, privacy questions, data deletion requests, or anything else. We reply within 2 business days.
To help us sort things out quickly, please include:
- Which app you're using (Buildlyfe, Meow Meow Shuffle, or Elementails)
- Your device and operating system version (for example, iPhone 15, iOS 26), or your browser
- What happened, what you expected, and the steps to make it happen again
- Screenshots, if you have them
Please don't send passwords or payment card details by email. We'll never ask for them.
Buildlyfe
How do I restore my subscription on a new iPhone?
Sign in with the same Apple ID you subscribed with, open Buildlyfe, and use Restore Purchases. Your subscription is tied to your Apple ID, not to the device.
How do I cancel my subscription or get a refund?
Apple handles all billing. To cancel, go to Settings on your iPhone, tap your name, then Subscriptions, and choose Buildlyfe. Cancel at least 24 hours before your renewal date to avoid the next charge. Refund requests go through Apple atreportaproblem.apple.com.
Will my progress move to my new phone?
At launch, Buildlyfe stores your progress only on your device, and we never receive a copy. That means we can't move or recover it for you. Cloud backup is planned for a later update.
How do I delete my data?
Delete the Buildlyfe app from your device. Because your data is stored only on that device, this removes it. We don't hold any Buildlyfe data on our servers.
Meow Meow Shuffle
How do I delete my account?
You can delete your account from inside the app at any time: go to the main menu, then Settings. You can also email [email protected] from the address linked to your account, or include your player name, and we'll delete it for you. Deleting your account permanently removes your meow tokens, cosmetics, and game history.
I bought meow tokens but they didn't show up.
First, close and reopen the app while signed in to the same account. If they're still missing, email us with your player name, the platform you bought on, and the date of purchase. A copy of the receipt from Apple helps.
Can I cash out meow tokens?
No. Meow tokens are a play currency with no cash value. They can never be exchanged for real money, prizes, or anything of value.
How do I report another player?
Email us with their player name, roughly when it happened, and what they did. Screenshots help.
Elementails
Can I turn off personalized ads?
On iPhone, go to Settings, then Privacy & Security, then Tracking, and turn off tracking for Elementails (or for all apps). You'll still see ads, but they won't be personalized using data from other companies' apps and websites.
How do I delete my data?
If you have an account, go to the main menu, then Settings, and delete your account. If you play as a guest, your progress is saved only on your device or in your browser; delete the app or clear the site's data in your browser. See theElementails privacy policy for details, or email us and we'll help.